Frequently Asked Questions

Delivery and pick up depends on a variety of different factors inducing distance, route and number of deliveries we have that day. Generally, we delivery between 8 AM - 11 AM and pick up from about 5 PM - dark.

We don't really have a set time limit; we want you to have the bounce house for your needs. Generally, we deliver between 8 AM -11 AM and pick up from 5 PM - dark (unless otherwise planned). We are more than willing to work with you and the time of your party, so please let us know what we can do to make it a pleasurable and memorable experience.

In most cases, it takes about 15-20 minutes to set up the unit(s) and to take down and pick them up depending on the unit(s).

Yes, although a delivery fee may apply for areas outside of Parker County. Remember: prices do not include sales tax.

We offer free delivery to anywhere within Parker County. The only fee we charge is a delivery fee outside of Parker County. Please understand, that delivering an inflatable requires 4 trips: one to drop off, one to return, one to pick up and one more to return, so if you are located outside of Parker County, there is a minimum of a $20 delivery fee to cover the cost of gas. Further locations are subject to a higher delivery fee. Please give us a call or send us a text for a current quote.

We accept cash, check, credit card, or PayPal.

No. We can collect payment at delivery, pick up or over the phone.

Absolutely, but please be aware, due to rising gas prices and the possible need for an extra truck and labor, a delivery charge for anything outside of Parker County will be assessed. Please give us a call for a current quote.

Bouncing Stars cleans and disinfects every piece of equipment after every rental.

We prefer to set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. We will need to know in advance if you plan to set up on larger gravel rocks. We will need to have a tarp with us, as the constant rubbing will wear through the bottom of the inflatables.