Frequently Asked Questions
Delivery and pick up depends on a variety of factors inducing distance, route and number of deliveries we have that day. Generally, we delivery between 8 AM - 11 AM and pick up from about 5 PM - dark. If these times do not work for you and your plans, please let us know, we would be more than happy to accommodate.
We don't have set time limits, the price you see online is for an all-day rental; we want you to have the bounce house for your needs. Generally, we deliver between 8 AM -11 AM and pick up from 5 PM - dark (unless otherwise planned). We are more than willing to work with you and the time of your party, so please let us know what we can do to make it a pleasurable and memorable experience.
In most cases, it takes about 15-20 minutes to set up the unit(s) and to take down and pick them up depending on the size and complexity of the unit(s).
Yes, although a delivery fee may apply for areas outside of Parker County. Remember: prices do not include sales tax.
We offer free delivery to anywhere within Parker County. The only fee we charge is a delivery fee for anything outside of Parker County.
NOTE: The website delivery fees are set up by city, not county. If you live in a city that is half inside, half outside Parker County the site may charge you for a delivery fee, even if you are in Parker County. In these cases, we ask that you either: 1) go ahead and book with a note in the customer comments section that states you are inside Parker County and ask to remove the delivery fee (also, choose the "Pay at Delivery" option on the payment page); or 2) give us a call or text and we can book it without a delivery fee for you.
Please understand, that delivering an inflatable requires 4 trips: one to drop off, one to return, one to pick up and one more to return; so if you are located outside of Parker County, there is a minimum $20 delivery fee to cover the cost of fuel. Further locations are subject to a higher delivery fee. Please give us a call or send us a text for a current quote.
NOTE: The website delivery fees are set up by city, not county. If you live in a city that is half inside, half outside Parker County the site may charge you for a delivery fee, even if you are in Parker County. In these cases, we ask that you either: 1) go ahead and book with a note in the customer comments section that states you are inside Parker County and ask to remove the delivery fee (also, choose the "Pay at Delivery" option on the payment page); or 2) give us a call or text and we can book it without a delivery fee for you.
Please understand, that delivering an inflatable requires 4 trips: one to drop off, one to return, one to pick up and one more to return; so if you are located outside of Parker County, there is a minimum $20 delivery fee to cover the cost of fuel. Further locations are subject to a higher delivery fee. Please give us a call or send us a text for a current quote.
We accept cash, check, credit card, or PayPal.
No. We can collect payment at delivery, pick up or over the phone.
Absolutely, but please be aware, due to rising gas prices and the possible need for an extra truck and labor, a delivery charge for anything outside of Parker County will be assessed. Please give us a call for a current quote.
Bouncing Stars cleans and disinfects every piece of equipment after every rental.
We prefer to set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. We will need to know in advance if you plan to set up on larger gravel rocks. We will need to have a tarp with us, as the constant rubbing will wear through the bottom of the inflatables.
If you need to reschedule your event, for any reason, just give us a call or send us a text. We will be more than happy to work with you to get you rescheduled.
We get it, stuff happens. If you need to cancel with us, for any reason, give us a call or send us a text and we will be more than happy to get you taken care of.
We are proud to say that we are based at the heart of Parker County, in Weatherford, Texas.